Call Center – Supervisor – Video Library Home | Video Library | Call Center Supervisor Guided Tour Signing In to Call Center Guided Tour Display Pane Call Console Pane Contacts Pane Queued Calls Pane Managing Calls Placing Calls Answer Transfer Conference Calls Supervisor Functions Silently Monitoring Changing Agents ACD States Barge In Managing Queues Night Service and Forced Forwarding DNIS and Priority Queuing Settings General Application Services Plugins Reports
