Transferring Calls

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What you need to know:

This article provides details on transferring calls with UC-One related topics. If you are on an active call, the UC-One desktop application provides you with various methods to transfer a call.

Introduction

This article provides details on transferring calls with UC-One related topics. If you are on an active call, the UC-One desktop application provides you with various methods to transfer a call.

Blind Transfer

The Transfer Now (also known as the Blind Transfer) option allows you to transfer a call without announcing the call to the recipient. To perform this type of transfer:

  1. While on an active call, select the Click to Transfer Call icon.
  2. Enter the contacts name, partial name or the phone number of the person you wish to transfer the call to.
  3. Then click Transfer Now. This will place the transfer without an announcement to the recipient.
  4. Click image for large view

Attended Transfer

The Attended Audio transfer will allow you to place an audio call to the recipient completing the transfer. To perform an Attended Audio Transfer:

  1. While on an active call, select the Click to Transfer Call icon.
  2. Enter the contacts name, partial name or the phone number of the person you wish to transfer the call to.
  3. Next, click Attended Audio.
  4. Announce the call to the recipient, then select Complete Transfer. This will complete the Attended Audio Transfer.
  5. Click image for large view

    Click image for large view