UC-One Connect – Transferring Calls

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What you need to know:

Adding efficiency through the introduction of Auto Attendants to automatically route calls or the use of the Monitoring feature to increase the visibility of a user’s phone status are common benefits of the BroadSoft service.

Introduction

If you are on an active call, you can transfer calls to another contact within the company directory or an ad-hoc number. This article provides details on the following transferring calls with UC-One Connect related topics.

 

How to Perform a Blind Transfer

  1. To perform a Blind Transfer while on an active call, tap Options in the bottom right-hand corner.
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  3. Then, select Transfer.
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  5. Enter the name, partial name, or phone number of the person you want to transfer the call to.
  6. Then, tap Transfer to. The call will be transferred.
  7. Click image for large view

How to Perform an Attended Audio Transfer

  1. To perform an Attended Audio Transfer while on an active call, tap Options in the bottom, right-hand corner.
  2. Click image for large view
  3. Then, select Transfer.
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  5. Enter the name, partial name, or phone number of the person you want to transfer the call to.
  6. Select the contact then select, Call First.
  7. Click image for large view

  8. Once the third-party answers, tap Complete to complete the transfer.