Video Library for Users

UC-One Connect Videos

  • Place a Call on Hold

    Downloading the App

    Initiate a Three Way Call

    Send and Receive Chat Messages

  • How to Send a Group Chat

    How to Send a Group Announcement

    How to Place a Voice or Video Calls

    How to Join a Colleagues My Room Session

  • How to Host a My Room Session

    Getting Started with HUB

    Creating a Contact Group

    How to Pull a Call

  • How to Place a Blind Transfer

    How to Place an Attended Audio Transfer

UC-One Client Videos

  • UC-One Desktop

    UC-One Mobile (iPhone)

    UC-One Mobile (Android)

    UC-One Tablet (Android)

  • UC-One Tablet (iPad)

    UC-Connect

    UC-One Desktop (HUB)

Dubber Call Recording Portal Videos

  • How to log in to your account

    How to change your language settings

    How to manage your account profile

    How to change your password

  • How to interact with recordings

    How to filter recordings

    How to star favorite recordings

    How to search for recordings

  • How to manage recordings

    How to tag recordings

    How to securely share recordings

    How to download recordings

  • How to delete recordings

    How to administer your account

    How to update account information

    How to manage account users

  • How to update an account user

    How to reset a user’s password

    How to create a new user

    How to create and manage teams

UC-One Connect Videos

My Phone Next, Call Center and Polycom Videos

My Phone Next (R 22.6)

This self-paced tutorial reviews how end users can manage and configure features and settings using the My Phone Next portal

My Phone (legacy)

This self-paced tutorial reviews how end users can manage and configure features and settings using the My Phone Portal

Receptionist Console

This self-paced video provides instruction on how to setting up and use your Receptionist Console

Call Center – Agent

This self-paced video covers functions of the Call Center client such as managing calls & escalating calls to supervisors

Call Center Reports (for Agents)

This self-paced video will demonstrate how Agents can pull reports on their actions in the Call Center

Polycom VVX 500/600 Series Phone

This self-paced video will provide you with the basics for getting started with your Polycom VVX 500/600 series phone

Polycom VVX 310/410 Series Phone

This self-paced video will provide you with the basics for getting started with your Polycom VVX 300/400 series phone