Video Library for Admins


UC-One Connect Videos

  • Place a Call on Hold

    Downloading the App

    Initiate a Three Way Call

    Send and Receive Chat Messages

  • How to Send a Group Chat

    How to Send a Group Announcement

    How to Place a Voice or Video Calls

    How to Join a Colleagues My Room Session

  • How to Host a My Room Session

    Getting Started with HUB

    Creating a Contact Group

    How to Pull a Call

  • How to Place a Blind Transfer

    How to Place an Attended Audio Transfer


UC-One Clients

  • UC-One Desktop

    UC-One Mobile (iPhone)

    UC-One Mobile (Android)

    UC-One Tablet (Android)

  • UC-One Tablet (iPad)

    UC-Connect

    UC-One Desktop (HUB)


Enterprise Portal (REP ), My Account, Call Center and Polycom Phone Videos and Tutorials

Enterprise Portal (REP 22.6)

This self-paced tutorial reviews how site administrators can manage and configure features and settings using the Enterprise Portal.

Call Center Supervisor

This self-paced video will explain the layouts and details of each type of report that can be generated by Supervisors

Call Center Reports (for Call Centers)

This self-paced video demonstrates how to pull various reports for your Call Center

My Account Portal

This self-paced video will provide instructions for managing the features and services associated with your My Account Portal

Receptionist Console

This self-paced video provides an overview of setting up & using your Receptionist Console

Polycom VVX 310/410 Series Phone

This self-paced video will provide you with the basics needed for getting started with your Polycom VVX 300/400 series phone


Polycom VVX 500/600 Series Phone

This self-paced video will provide you with the basics needed for getting started with your Polycom VVX 500/600 series phone

ATA Install Video

This video will demonstrate how to install and connect analog devices to your Analog Telephone Adapter