UC-One Connect – Send and receive chat messages

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What you need to know:

Adding efficiency through the introduction of Auto Attendants to automatically route calls or the use of the Monitoring feature to increase the visibility of a user’s phone status are common benefits of the BroadSoft service.

Introduction

UC-One Connect helps you stay in touch with colleagues using chat, for quick interactions when it’s not convenient to talk. There are two ways to send a chat message – from the message window and from a contact’s profile.

When your notification settings are turned on for UC-One Connect, you will receive notifications to our mobile phone when you receive chat messages through UC-One Connect.

 

How to Send a Chat from the Messages Window

  1. To initiate a chat message to another colleague, first select the contact by tapping on the Pencil icon and typing the contact’s name.
  2. Click image for large view
  3. Enter your message and tap Send.

 

How to Send a Chat from a Contact’s Profile

  1. You can also find a colleague through Favorites, Groups, or search the Directory.
  2. Tap the colleague’s name, then tap Chat.
  3. Click image for large view

Receiving Messages

  1. You will receive a notification on your mobile phone when a new chat message arrives.
  2. Swipe to view it and respond.

Click image for large view

Click image for large view