Admin Portal – Call Recordings

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Introduction

The Call Recording feature provides a hosted mechanism to record the calls placed and received on the Carrier platform for replay and archival. It is a hybrid feature, where the Carrier platform enables the Call Recording user feature settings, while storage and management of recorded calls are delivered via a portal of the third-party partner, Dubber. Recording of calls are securely sent to the Dubber platform for playback and general management.

Feature Prerequisites

  • The Call Recording feature must be ordered by the service provider at each site where it is required and requires an agreement with Dubber.
  • Once ordered by your service provider, administrators can entitle the end-users with the Call Recording feature.
  • The Call Recording user feature is managed on a per-user basis.

Call Recording Entitlement for Users

Administrators can enable end-users with the Call Recording feature. To do so, follow these steps:

  1. Log in to the admin portal.
  2. From the dashboard, select the Users tab in the left-hand navigation. Here you will find a list of your users.
  3. Find and select the user you would like to enable Call Recording for and select the Actions drop-down menu.
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  5. Select Edit and the Edit User window appears.
  6. From here, select Call Recording in the left-hand navigation.
  7. Select the toggle to enable. This will expand a menu of options to configure for the user.
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  9. Choose when you would like calls to be recorded. Options include:
    • Always.
    • Always with Pause/Resume.
    • On Demand (Triggered by User Dialing *44).
    • On Demand with User Initiated Start.

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  10. Check the boxes next to these options to enable the following features:
    • Play recording start/stop announcement – Note: Call recording is governed by both Federal and State laws. Consult with legal counsel for your State’s requirements on playing announcements.
    • Record voice messaging.
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  12. To enable the pause/resume notification, select this toggle. Then choose the notification type. Options include:
    • Play Announcement – When enabled, the following notifications will play: Paused – “Your call recording has been paused successfully.” Resumed – “Your call recording service has been resumed successfully.”
    • Beep
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  14. Enable a repeat recording reminder tone by checking the box next to Repeat Call Record and select the number of seconds that the tone will repeat from the drop-down menu.
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  16. Select Save to save your changes and complete the Call Recording enablement for the user.