Admin Portal – Privacy Settings

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Adding efficiency through the introduction of Auto Attendants to automatically route calls or the use of the Monitoring feature to increase the visibility of a user’s phone status are common benefits of the BroadSoft service. However, not everyone needs or wants to be included in these options. Some executives may not want others to be able to monitor their phone status and some businesses may want the Dial by Name Directory to only route to select users. The Privacy feature allows you to realize the overall benefits of the solution, while maintaining select exclusions as needed.

Feature Prerequisites

Before the privacy service can be used the following conditions must be met:

  • All phone numbers need to be assigned to a to a station, device and user.
  • The Privacy feature is available only on Executive, Hosted Square Key, and Hosted PRI – User stations.


Feature Setup

  1. To set up this service for a user, log in to the admin portal and select your site.
  2. Select the Users tab.
  3. Find the user/phone number to add privacy settings to and click the Actions drop-down menu and select Edit.
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  5. Then select Privacy under Advanced in the left-hand navigation menu.
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  7. Next, select the Auto Attendant Privacy features. Select Prevent dialing this specific user by extension to prevent extension dialing out of the Auto Attendant for this user.
  8. Select Prevent dialing this specific user by first or last name to prevent the ability to dial by first or last name for this user.
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  10. Select Enable selective monitoring by others to enable this user to be monitored by other selected users.
  11. If this option is selected, a monitoring section will expand, allowing you to choose the users/phone numbers allowed to monitor this user. Search for the user/phone number in the Find and assign search box to assign the users to monitor.
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  13. Select Save to save your changes.