My Phone – Calling User Portal VS My Phone

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1.

Introduction

The Calling User Portal has been updated with a refreshed user interface which is consistent with the look and feel of the Calling Admin Portal (REP). Improvements include a common user experience for admins and users, a more visually pleasing interface and is easier to use.


2.

Calling User Portal (My Phone Next) vs My Phone Dashboard


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VS

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3.

Additional Functionality

As the new portal is the platform for the future there are several new features which are only available in the Calling User Portal:

  • Block my Caller ID for Forwarded Calls

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  • Enterprise & Site Common Directory

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4.

Functional Comparison

This table lays out the functional differences between the Calling User Portal (My Phone Next) and the My Phone Portal.

Function My Phone Next My Phone
Landing page Voicemail page (there is not Home tab equivalent) Home tab
Play voicemail Click on message and hit play arrow in controls that appear below message. Click on message and hit play arrow in box above message list.
Delete voicemail Click the trash can icon to the right of the message. Click on action box to the right of the message and hit the Delete Selected button above the message list.
Download voicemail Click on the message and hit the download icon in the control area which appears below. Click on action box to the right of the message and hit the Download Selected button above the message list.
Rules-based actions Find the specific feature first in the Call Settings page and then create rules within the feature. These are created and managed in the My Rules tab where the feature is selected in a dropdown tab and then the rules are created.
Call History Up to 60 of the most recent calls regardless of age. The list is displayed automatically without a need to enter a date range or select call types. A quick filter for Missed calls is provided in a separate tab. My Call History tab. The user must select a start and stop date plus select the desired call types for the report. Maximum Call History range is 3-month increments.
Feature Management The Call Settings tab has all user-based features and has three-tab groupings: Incoming Calls, Schedules and Additional Features. Features are enabled with a slider button. The My Features tab has sub tabs for each feature.
Branding There are new and separate branding color controls for the Call Admin Portal (My Phone Next) Utilizes the existing legacy Branding color controls in the Service Provider portal Profile tab
Schedules* Separate Holiday schedules are eliminated to reduce complexity. Schedules are applied in order from top to bottom as listed in each specific rule-based feature Personal schedules for both Business Hours and Holidays may be created and applied to rule-based features.

*Note: if a user has created a personal Holiday schedule, upon first login to the new portal they will receive a pop-up message informing that their Holiday schedules will be deleted and allowing them to download the schedules so the schedules can be manually rebuilt as a new schedules.  If the user chooses not to delete the schedules and cancels, they will not be logged in.


5.

Navigation Cross Reference

Reviews where major functions are found in each of the portals.

Action My Phone Next My Phone
Navigation tabs On the left Across the top
Voicemail and Fax management Voicemail tab My Messages tab
Voicemail settings Voicemail tab>Voicemail Settings button My Messages tab>Settings button
View Call History Call History tab My Call History tab
Feature Management Call Settings tab My Features tab
Personal Directory Directory tab>My Contacts tab My Numbers tab>Personal Directory tab
Enterprise Directory Directory tab>Directory tab My Numbers tab>Enterprise Directory tab
Speed Dial Directory tab>My Contacts tab My Numbers tab>Speed Dial tab
Calling Client Software download My Apps tab My Numbers tab>Mobile App tab
My Numbers tab>Desktop Softphone tab
My Numbers tab>UC-Tablet tab
Receptionist client launch My Apps tab My Features tab>Receptionist Soft Console tab
Call Center client launch My Apps tab My Features tab>Call Center tab
CRM Connect software download My Apps tab My Features tab>CRM Connect tab
Speed Dial Directory tab> My Contacts tab My Numbers>Speed Dial tab
User Profile settings (email address, time zone, portal password reset, announcement language, voicemail pin reset) Account Settings selection from the dropdown menu in the top banner bar. Profile button in top banner bar
Portal language Select language in the top banner bar from the dropdown menu Language button on the top banner bar