UC-One – Logging in

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What you need to know:

This article provides details about the following UC-One Communicator related topics:

The UC-One Communicator is an end user application that runs on all major desktops, laptops, smartphones and tablets. This enables users to access business communications and collaboration services from their favorite devices – wherever they happen to be.


Signing into UC-One Communicator with PIV

A US Federal Government Employee end user who is using the UC-One Desktop client (Windows) may have been issued a Personal Identity Verification (PIV) card to authenticate to Government IT systems. This PIV card is used to authenticate to Cisco BroadCloud using PIV credentials, rather than a username and password.

  1. Make sure your PIV card is in the Card Reader. It should automatically sense the card within the reader to begin the authentication process after the launch of the application.
  2. Locate and open the UC-One Communicator Desktop App.
  3. At the login screen, Select the stored X.509 Certificate. If one or more is located on the card, select the one you wish to use.

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  4. Once selected, a popup window will appear, enter your memorized PIN and click the OK button.

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    Please Note: The card automatically clears all contents if the wrong PIN is repeatedly entered.

  5. The program will them use the PIN to access to the PIV card and retrieve the selected X.509 certificate.
  6. The program will then send the X.509 certificate in the logon sequence to Cisco BroadCloud, which will verify the certificate for correctness, ensure that the certificate has not expired or been revoked, extract the user’s identity from the certificate, and log the user onto Cisco BroadCloud.


Signing into UC-One Communicator

You can log into the Receptionist Soft Client in two ways, with a PIV Card is applicable or with your username and password.

  1. If you are a user without a PIV Card, you can log into the UC-One Desktop application by inputting your Username and Password that was sent to you via e-mail from your systems administrator.

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  2. Once both have been inputted in the appropriate fields, click the Sign in button.