UC-One – Broadsoft HUB

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What you need to know:

Hub is an add-on which provides contextual data and MicroApp integration for the BroadCloud Communicator (Desktop) and BroadCloud Connect clients. With the addition of BroadSoft Hub, Communicator Users can add Micro App integration with Contextual information sharing. This allows Users to not only access all of their required information from a single User interface, but also, to view shared content specific to the person they are communicating with.

1.

Key Features of Broadsoft HUB

There are 3 main components in your UC-One interface to get familiar with: Micro Apps, Notification Bar, Contextual Data.

1. Micro Apps

Micro Apps provide the ability to preview the cloud application content, for example,

Gmail integration and allow you to view and search your most recent e-mails. Quick actions within the app integration view provides the ability to execute the most common tasks associated with the app with one-touch actions. For example, with Gmail you can one-click to change the status of an e-mail to read or unread, flag an e-mail as important, delete an e-mail, or open the e-mail in the Gmail web interface.

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2. Notification Bar

The notification bar provides the end user a constant interface of new updates to Hub MicroApps. The notification bar also provides a shortcut interface to open each of the MicroApps. Note that not all applications have notifications. If you have more than five applications in your navigation bar you can now scroll between with them using the left and right navigation arrows or your mouse wheel.

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3. Contextual Data

Here, your data is filtered to reflect the relevant content that is associated with the person you are communicating with. For example, if you are on a call with a customer, the contextual pane shows all the recent e-mails that you have sent to the customer, e- mails the customer has sent to you, or e-mails that you have both been included on., flag an e-mail as important, delete an e-mail, or open the e-mail in the Gmail web interface.

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2.

Twitter MicroApp

Enabling your Twitter MicroApp

Before enabling your Twitter Micro App, make sure you have a valid Twitter account readily available on your browser.

To get started:

  1. Click on the Hub Settings.
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  3. Click the toggle button next to the Twitter Icon to active. A new browser window/tab will open, prompting you to authorize BroadSoft Hub to use your Twitter account.
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  5. Enter your Username and Password and then click Sign In. You will be redirected to BroadSoft HUB confirmation page.

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Twitter Filters

  • Once enabled, the Twitter MicroApp will be visible in your Notification Bar. Clicking on the Twitter Icon displays the apps content, and filter options. With Twitter, you have the option to filter your Twitter feed by: Home (Default Twitter Feed), My Tweets Retweets, or Mentions.

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Twitter Quick Actions

  • Each tweet in your Twitter MicroApp feeds will have its own Quick Actions allowing you to execute the most common tasks. Hover and choose between: Retweet, Like or Open in Twitter.

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3.

Salesforce MicroApp

Enabling your Salesforce MicroApp

Before enabling your Salesforce Micro App, make sure you have a valid Salesforce account readily available on your browser.

 

To get started:

  1. Click on the Hub Settings.
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  3. To enable Salesforce, first select whether you would like to link a Sandbox or Production account, and then click on the toggle button to the right of the Salesforce Icon. A new browser window/tab will open, prompting you to authorize BroadSoft Hub to use your Salesforce account.
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  5. Enter your Username, Password and Salesforce Security Token and then click Log in to Salesforce. You will be redirected to the BroadSoft HUB confirmation page.

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Salesforce Filters

  • Once enabled, the Salesforce MicroApp will be visible in your Notification Bar. Clicking on the Salesforce Icon displays the apps content, and filter options. With Salesforce, you have the option to filter your feed by Account.

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Salesforce Quick Actions

  • Each item in your Salesforce MicroApp feed will have its own Quick Actions allowing you to execute the most common tasks. Hover and choose between: Add Note, Change Status or Open in Salesforce.

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NOTE: The Security Token for your Salesforce account was sent in your account confirmation email. If you do not have this email, or your Salesforce Security Token, please visit this “How to reset token” article here.


4.

Office 365 Mail MicroApp

Enabling your Office 365 Mail MicroApp

Before enabling your Office 365 Mail Micro App, make sure you have a valid mail account setup within your Office 365 suite.

 

To get started:

  1. Click on the Hub Settings.
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  3. To enable O365 Mail click on the toggle button to the right of the Icon. A new browser window/tab will open, prompting you to authorize BroadSoft Hub to use your O365 Mail account.
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  5. Enter your Email Address, click Next to enter your Password and then click Sign In. After signing- in, you will need to agree to the application’s permissions by clicking Accept. You will be redirected to BroadSoft HUB confirmation page.

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Office 365 Mail Filters

  • Once enabled, the O365 Mail MicroApp will be visible in your Notification Bar. Clicking on the 0365 Mail Icon displays the apps content, and filter options. With Office 365 Mail, you have the option to filter your feed by: All, Archive, Unread, Today or Inbox.

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Office 365 Mail Quick Actions

  • Each message in your Office 365 Mail MicroApp feed will have its own Quick Actions allowing you to execute the most common tasks. Hover and choose between: Mark as Read, Flag as Important, Delete or Open in Office 365.

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5.

Office 365 Calendar MicroApp

Enabling your Office 365 Calendar MicroApp

Before enabling your Office 365 Calendar Micro App, make sure you have an active calendar setup within your Office 365 suite.

 

To get started:

  1. Click on the Hub Settings.
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  3. To enable O365 Calendar click on the toggle button to the right of the Icon. A new browser window/tab will open, prompting you to authorize BroadSoft Hub to use your O365 account.
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  5. Enter your Email Address, click Next to enter your Password and then click Sign In. After signing- in, you will need to agree to the application’s permissions by clicking Accept. You will be redirected to BroadSoft HUB confirmation page.

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Office 365 Calendar Filters

  • Once enabled, the O365 Calendar MicroApp will be visible in your Notification Bar. Clicking on the 0365 Calendar Icon displays the apps content, and filter options. With Office 365 Calendar, you have the option to filter events by: Today or This Week.

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Office 365 Calendar Quick Actions

  • Each event in your Office 365 Calendar MicroApp feed will have its own Quick Actions allowing you to execute the most common tasks. Hover and choose between: Change Attendance Status to Decline or Open in Office 365.

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6.

Gmail MicroApp

Enabling your Gmail MicroApp

Before enabling your Gmail Micro Apps, make sure you have a valid Gmail account readily available on your browser.

 

To get started:

  1. Click on the Hub Settings.
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  3. In order to enable Google Gmail/Calendar/Drive/Tasks click on the toggle button to the right of the micro app you wish to activate. You will be prompted to authorize this action by login into the Gmail account you want associated to your HUB in a new browser.
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  5. Enter your Email Address, click Next to enter your Password and then click Sign In. After signing- in, you will need to agree to the application’s permissions by clicking Accept. You will be redirected to BroadSoft HUB confirmation page.

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Note 1: In order to activate any of the other Goggle Micro Apps, follow the same procedure.

Note 2: If you are Switching within the same app (i.e. Gmail and Inbox by Gmail) you will need to first disable the app by deselecting the toggle button, then select the radial button for your new selection and click the toggle switch back. For Gmail and Inbox, you might see the exact same content. Please remember to login to Google Inbox, select Settings/Other and check the “Redirect Gmail to inbox.google.com” option.

Gmail Filters

  • Once enabled, the Gmail MicroApp will be visible in your Notification Bar. Clicking on the Gmail Icon displays the apps content, and filter options. With Gmail, you have the option to filter your Twitter feed by: All, Archive, Unread, Today or Inbox.

Click image for large view

Gmail Quick Actions

  • Each message in your Gmail MicroApp feed will have its own Quick Actions allowing you to execute the most common tasks. Hover and choose between: Mark as Read, Archive, Delete or Open in Google Mail.

Click image for large view