Calling User Portal – Device Management

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What you need to know:

The Device Management portion of the Rialto portal provides a centralized way of managing and maintaining the inventory of phones.

View a List of Devices

To view the list on all the devices assigned to your site:

  1. Login to the Dashboard
  2. Select your Site from the dropdown menu.
  3. Select the Assignments page.
  4. Choose the List by Device tab.
  5. Devices are organized by MAC Address, Device Type, Available Lines (number of lines available for the device), and Site (the Site the device is assigned to).

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  6. Choose Line States to view the list of phone numbers assigned to each of the devices.
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View Device Status and Details

From this tab, you can also confirm that a phone is effectively communicating with the network.

  1. Select the Options dropdown for the device you would like to verify.
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  3. Choose Device Status. This will perform a status check and once complete, it will display the status of the phone and whether it is registered, aged or unregistered. A registered status is a positive indication of connectivity, all others indicate some issue with the connection between the phone and the network.
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Management of Line appearances

Line Appearances represent the display of lines on your phone. For example, if you have two line appearances on your phone, with your line listed first and a co-worker’s line listed second, here you can rearrange the order of the lines on the display.
Please Note: The Shared Line Appearance feature must be assigned to the device before you can arrange the lines. To learn how to configure this feature, view the Shared Line Appearance Article.

  1. Select the Options dropdown for the device to modify and choose Line Order.
  2. Choose the line and use the up and down arrows to move the order
  3. Click Save to save your changes.
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Manually Adding or Removing a Device

To add a device, from the List by Device tab:

  1. Select Add Device. The Add Device window will appear.
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  3. Choose the site where the device is assigned to in the Site dropdown menu.
  4. Next, from the Device Type dropdown menu, choose the device you would like to add (Note: you can only choose from the approved devices within your site).
  5. Enter the MAC address of the device to me added.
  6. When you are done, click Finish. The new device will now show up in your device list.
    To remove a device you must unassign all services and ports from a device before you remove the physical device from this list. Once this is complete, go to List by Device tab:
  1. Click Options.
  2. Then select, Remove Device.


Export List of Devices

To export a list of all the devices assigned to your site:

  1. Click Export from the main List by Device tab. This will export the information as a .csv file and will include each MAC address, device type, available lines and site.
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