Changing Lead Numbers

Home | Administrator Central | Administrator Guides | Changing Lead Numbers

What you need to know:

Lead Numbers are phone numbers associated with your business that callers dial to reach Auto Attendants, Hunt Groups, Call Queues, Call Centers, Meet-Me Conferences and/or Group Paging groups. In many cases lead numbers represent your business’ “main number.”

Introduction

Lead Numbers are phone numbers associated with your business that callers dial to reach Auto Attendants, Hunt Groups, Call Queues, Call Centers, Meet-Me Conferences and/or Group Paging groups.  In many cases lead numbers represent your business’ “main number.”

 

This article provides instructions for modifying lead numbers that have been assigned to your account.

 

Feature Prerequisites

Before the Lead Number management service can be used the following conditions must be met:

  • At least one Auto Attendant, Hunt Group, Call Queue, Call Center, Meet-me Conference and/or Group Paging group must be active on the site.
  • At least one alternative 2 Way phone number must be available in the sites inventory.


Changing lead numbers

  1. Login to the My Account.
  2. Click the My Site.
  3. Select a site from the list on the left.
  4. Click the Site Services tab at the top of the screen.
  5. Click Lead Numbers on the menu on the left. The list of services in which lead numbers are assigned is displayed.

Click image for large view
  1. Click the service or Lead Number to change.
  2. Click Unassign.
  3. Select the new Lead Number from the lsit of available 2-way numbers in the drop down list.

Click image for large view
  1. Click anywhere on the page to save.