Calling User Portal – Barge In

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What you need to know:

The Barge In feature enables you to use a Feature Access Code (FAC) to answer a call that was directed to another subscriber, or barge-in on the call if it was already answered. Barge In can be used across locations.


Introduction

The Barge In feature enables you to use a Feature Access Code (FAC) to answer a call that was directed to another subscriber, or barge-in on the call if it was already answered. Barge In can be used across locations.

 

To barge in on a call, dial Feature Access Code *33. You will then hear a stutter dial-tone (if enabled) to let you know the system recognizes the access code and is ready for you to enter the number to which you want to barge-in. When connected, barge-in creates a three-way call among all parties.

 

This feature can be configured from the My Phone Next Portal.


Please Note: Only the site administrator can setup users in the My Phone Next portal. Ask your site administrator if you do not have access into the My Phone Next portal.


To manage your Barge In settings

  1. From the My Phone Next Portal, click on the Call Settings page.
  2. Then select the Additional Features tab within the Call Setting page.
  3. Click image for large view
  4. 3. To enable Barge In, click on the toggle button to the right of the text. When it’s enabled, it will turn to color from grayscale. To disable, click on the toggle button again, when disabled, it should change from color back to grayscale.
  5. Check Play Warning Tone to hear a stutter dial tine warning you a user is barging in on your call. The tone is played after the Feature Access Code (*33) is dialed.
  6. Click the Save button.
  7. Click image for large view