Analog Hotline

What you need to know:

This article covers how to assign telephones and phone numbers to users.


You can configure an analog telephone connected to an Analog Telephone Adaptor (ATA) to automatically call a pre-configured telephone number when taken off-hook. When configured, the telephone only makes calls to one number and cannot be used to call any other number. This feature is useful for building entrances, emergency lines in common areas, and limited access guest offices.


Feature Prerequisites/Restrictions

  • ATA IP endpoints supported are the Cisco SPA122 and the Cisco/Linksys SPA8000.
  • The Analog Hotline feature user assignment should not be allowed for the following station types: Loudspeaker Station, Messaging Station, or Trunk Station.
  • Inbound calls to the Analog Hotline feature are not restricted nor are the normal user features for inbound calls such as Call Forwarding, Sim Ring, etc.

Feature Operation

All that is required to enact the Hotline feature is to take the phone receiver off hook. A call is placed to the pre-configured number, and once it is answered, the call is connected.

Configure Analog Hotline

  1. Log in to the Enterprise Portal.
  2. Select your site from the drop-down menu.
  3. Select the Users page.
  4. Find the user you wish to configure.
  5. Click the Edit button next to the user you wish to configure.
  6. Note: Depending on the version, the edit button can be found to the left of the user name or under the Action button as per the example.

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  7. Select the Call Forwarding option.
  8. Select the Analog Hotline Tab.
  9. Under Destination, click “Empty” and a number box should appear. Input a valid 10-digit number and hit the check button.
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  11. Click the On/Off button to enable/disable.